CRM STRATEGIES & BUSINESS PERFORMANCE: A CASE STUDY IN THE BODY SHOP INDONESIA

Download This Paper: Paper 4 - CRM Strategies

INSIGHT - EmergINg Markets: BuSIness and ManaGement STudies Journal
Vol. 2, No. 1, March 2014

M. Pradityo Triananda
PT TUV Rheinland Indonesia
Jakarta, Indonesia

Hasniati Halim
Faculty of Business Administration & Humanities
Swiss German University, BSD City, Serpong Tangerang